Shipping

For domestic orders, we ship using USPS and UPS. Most orders arrive 2-7 days after processing is complete and shipment notification email has been sent out. Please allow 1-2 days for processing & packaging your purchase. 

We will provide your with a tracking number for your shipment. Please note that we are not responsible for lost or stolen packages; however, if this does happen please contact us and we'll do our best to resolve this issue.

For International Orders we ship using DHL, UPS and USPS. Customers that live outside of the US are responsible for any Duties/VAT that may apply.

Returns & Exchanges

If your item doesn't work out, we want to take care of you! We offer returns for store credit or a full refund of the original payment method for all UNUSED ITEMS returned within 7 days of receiving your package. If you prefer to exchange your item, store credit will be issued in the form of a digital gift card once we receive the original item back in the mail. 

Please be sure that items are returned in good condition and that the original packaging is used if possible. The customer is responsible for return shipping costs. To request a return, please email us at support@findlayco.com with your order number. 

If an item is damaged please email us at support@findlayco.com with your order number and photos of the bag & we'll take care of you!  

**Sample Sale (aka "Perfectly Imperfect" Sale) items are FINAL SALE

Leather Care 

Your Findlay bag is made using full grain vegetable-tanned leather. The surface is untreated, allowing the beauty of the leather to shine through. Natural markings and variations in grain pattern and color are unique features and should not be considered faults. Each leather bag will grow more beautiful with age as it develops a rich patina reflective of the habits of each owner. 

Treat your leather with a little love & care and it’ll love you back for years! Extended exposure to sunlight or water should be avoided. If unavoidable, treat your leather with a quality water protectant and apply a non-tinted leather conditioner evenly across your bag. If scuffs occur, simply buff out with your finger. Store your bag inside the dust bag when not in use. 

For specific care inquiries please feel free to contact us at care@findlayco.com

Some of our favorite Leather Care Products:

Collonil Classic Leather Gel (purchase on Amazon or Collonil.com)
Tandy's Heavy-Duty Buffing cloth (purchase on Amazon or Tandyleather.com)